Emerson Launches Enhanced Copeland™ Online Product Information Tool and Copeland™ Mobile App
Upgrades add new functionalities to enhance user experience
Upgrades add new functionalities to enhance user experience
ST. LOUIS, Feb. 23, 2021 – Emerson (NYSE: EMR) today announced the redesign of its Copeland online product information (OPI) tool. This new version maintains the capabilities of the old site but provides users with a refreshed web experience. As part of the strategy to create a more seamless experience across Emerson tools and resources, the Copeland Mobile app, which provides on-the-go access to the OPI database for Copeland product specifications, also has a new user interface (UI) featuring enhanced functionality and navigation.
Emerson’s primary objective of the enhancements to both tools was to provide a much-improved user experience.
With the OPI tool, users can search for products including compressors and condensing units, cross-reference them with other original equipment manufacturer (OEM) and competitor products, search for replacement Copeland brand products and much more.
Key tool improvements include:
- Enhanced user experience and interface
- Mobile responsiveness
- Improved navigation and increased connectivity to Emerson resources
- Live chat 24/5
“Along with product search and cross-reference capabilities, our revamped Copeland online product information tool still offers valuable features like publications and bulletins, software downloads, links and resources,” said Ken Monnier, chief technology officer for Emerson. “Users also have the ability to access the knowledge center, a resource for technical HVACR questions and answers, and to use our custom-built HVACR calculators to help analyze system operating performance and system efficiency.”
The Copeland Mobile app allows users to quickly access 30 years of product information and resources at their fingertips and can be used on any device, anywhere. Simply scan the barcode on any compressor to pull up its specifications or engineering manual to quickly troubleshoot and diagnose. The app can be used to check the availability of local product replacements from a Copeland authorized wholesaler location, as well as locate a Copeland technical specialist. It can also be used to conduct a live chat session with a representative and track open projects with jobsite commissioning. With the latest redesign, it provides easier navigation for a better user experience.
To view the new Copeland OPI tool and take advantage of this upgrade, please visit Emerson.com/CopelandOPI. Download the Copeland Mobile app in Apple’s App Store and the Google Play App Store. For more information on Emerson refrigeration, cold chain and air conditioning technologies, visit Climate.Emerson.com.
About Emerson
Emerson (NYSE: EMR), headquartered in St. Louis, Missouri (USA), is a global technology and engineering company providing innovative solutions for customers in industrial, commercial and residential markets. Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure. For more information, visit Emerson.com/en-sg.
